Privacy Policy

1. Information We Collect

When you visit JOOKA (jookawear.com) or place an order, we collect essential information necessary to deliver our services, including:

• Contact Information: Full name, delivery address, phone number, and email address.
• Order Details: Items purchased, order numbers, sizes, selected colors, and delivery preferences.
• Device & Usage Data: IP address, browser type, and interaction logs for performance monitoring and fraud prevention.

2. How We Use Your Information

Your data is strictly used for legitimate business operations:

• Processing, packing, and dispatching your orders across Nepal.
• Sending order status notifications, tracking numbers, and delivery confirmations via email/SMS.
• Account management and customer service inquiry resolution.
• Platform optimization, security audits, and fraudulent activity detection.

3. Data Security & Storage

We implement industry-standard encryption protocols (SSL/TLS) for data in transit and secure database storage for registered account details. We do not sell, rent, or trade your personal information to third-party advertisers.

4. Cookies and Tracking

We use essential cookies to maintain your shopping bag items, keep you securely signed in to your account, and optimize web performance. You can choose to disable cookies through your browser settings, though certain store features may become unavailable.